Cancellation Policy

All Cancellations Require a 48hr notice requirement to cancel/ re schedule an appointment. failure to adhered to this will result in a 50% charge of your scheduled service.

Missed appointments

Failure to cancel an existing appointment/and or no shows- will result in a 100% charge of your scheduled service.

Late arrivals

Please note if you are more than 15 mintures late for your appointment, I may have to re schedule your service if it cannot be completed in the remaining time frame. All attempts to re schedule your appointment will be made in a timely manner. If I have not received any correspondence from you within the 15 minutes into your scheduled appointment it will be considered a “no show” and will be treated as a missed appointment.

Booking appointments

All new client bookings/ bookings of no service within 6 months will require a 50% booking deposit which must be paid within 24 hrs of booking via bacs payment. All deposits taken will be deducted from your service balance upon checkout.

Payment methods

All debit/ credit cards- cash and bank transfer accepted.

My colour policy

VGHair follows a colour responsibility policy for the safety and peace of mind of my clients. I utilise colour testing and screening to determine the suitability for my various colour services.

AAT (allergy alert test) skin test

Before any colour services I require All my clients to have a skin test. This is done a minimum of 48hrs prior to your colour appointment. I will apply a small amount of colour formula behind your ear, which needs to be left on 45minutes-48hrs depending on which colour brand you will be receiving. Should you develop any signs of irritation, reddening, swelling, inflammation, burning or itching please contact me. If you develop any symptoms that make you begin to feel unwell please contact a medical professional. When you attend the salon for your appointment I will look over the skin test to make sure all is well and i will require you to complete a questionnaire. Subsequent colour services may not require a AAT test (skin test) subject to conditions.

Privacy policy

Contact details:

Name: VGHair

Address: unit 6 cressida close, heathcote, warwick gates cv346dz

Telephone number: 07720625994

Email: vicky@vghair.co.uk

The type of personal information we collect

VGHair currently collect and process the following information:

▪︎Personal identifiers, contacts and characteristics (for example, name and contact details).

▪︎Patch test results.

How i recieve the personal information and why i have it

Most of the personal information processed is provided to me directly by you for one of the following reasons:

▪︎ To communicate with you.

▪︎ To ensure you are not allergic to any products we may use.

▪︎ To follow the NHS guidelines with regards to Covid‑19.

I also receive personal information indirectly, from the following sources in the following scenarios:

▪︎ To communicate with you.

▪︎ To ensure you are not allergic to any products we may use.

▪︎ To follow the NHS guidelines with regards to Covid‑19.

I may share this information with the NHS.

Under GDPR, the lawful bases i rely on for processing this information are:

A) Your consent. You are able to remove your consent at any time. You can do this by contacting vicky@vghair.co.uk or calling 07720625994

B) We have a legal obligation.

How your personal information is stored

Your information is securely stored on salon iris software, in google drive and in limited paper form.

I keep the information listed for seven years as it is related to our financial information. I will then dispose of your information by deleting it from the cloud/computer or shredding paper copies. Debit card stubs are burnt.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact on vicky@vghair.co.uk or call 07720625994 if you wish to make a request.

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